our terms & conditions multi-surface cleaners candles

We want you to love your purchase! If for any reason you’re not completely satisfied, you can return your item within 30 days of purchase.

For Multi-Surface Cleaners:

• Items must be unused and in their original packaging.
• We offer refunds to the original payment method or exchanges for another product.
• Return shipping costs will be covered by us if the return is due to a defect or error on our part.

For Candles:

• Candles must be unused and in their original packaging.
• Refunds or exchanges will be processed once we receive the returned candle.
• Customers are responsible for return shipping unless the product is defective.

How to Initiate a Return:

• Contact our customer service team at michelle@shootingstarproducts.com with your order number and reason for return.
• We’ll provide you with return instructions and a prepaid label if applicable.

Thank you for supporting Shooting Star!