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our terms & conditions multi-surface cleaners candles

Return Policy for Shooting Star Products

Liabilities

We want you to love your purchase! If for any reason you’re not completely satisfied, you can return your item within 30 days of purchase.


For Multi-Surface Cleaners:

  • Items must be unused and in their original packaging.
  • We offer refunds to the original payment method or exchanges for another product.
  • Return shipping costs will be covered by us if the return is due to a defect or error on our part.


For Candles:

  • Candles must be unused and in their original packaging.
  • Refunds or exchanges will be processed once we receive the returned candle.
  • Customers are responsible for return shipping unless the product is defective.


How to Initiate a Return:

  • Contact our customer service team at michelle@shootingstarproducts.com with your order number and reason for return.
  • We’ll provide you with return instructions and a prepaid label if applicable.


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